Martech (Pty) Ltd t/a Etchmail
60 Mill Street
Paarl
7646
South Africa
We respect your privacy and take the protection of personal data/information very seriously. Our commitment to safeguard data and privacy is an imperative and integrated part of our business.
The purpose of this policy is to describe the way that we collect, store, use, and protect data that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal data / information). We may instruct third party operators from time to time to undertake certain processing activities relating to personal information.
This policy applies to you if you are:
You can contact us about any queries you have regarding this Privacy Policy through our office above or by emailing us at hello@etchmail.com.
We collect information about you and any other party whose details you provide us when you:
2.1 Use Our services
If you use our services, personal data (Order Information) is required to fulfil the requirements of a contractual or service relationship, which may exist between you and our organization.
This Order Information may include:
2.3 Interact with us Online
If you interact with us using social media we may keep a record there of and any information received.
2.4 Contact Us
If you contact us by telephone, fax, SMS, email, or post we may keep a record(ing) of such interaction and information received from you.
2.5 Email Interaction - B2B
The software that we utilise to manage email signatures within our business email allows us, and other Users/Clients of the email signature software product offered by us, to help track interest in features through interactive branding, in order to further improve services with pertinent content. Users and Recipients of emails are businesses that engage with each other and already have an established connection and route of communication.
Apart from normal information needed to send emails (such as an email address), the following data is stored for analytical purposes only;
The Software also allows for depersonalisation of such data if requested, in which case, the information stored is limited to:
3.1 Order Information
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to: Communicate with you;
3.2 Device Information
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
3.3 Email Marketing
We may send you emails about our services, company, and other updates if you are a customer or have opted in to receive relevant marketing information.
To maintain and improve our services, your personal data may need to be shared with or disclosed to service providers, other Controllers or, in some cases, public authorities.
Etchmail makes use of Party Service Providers have been assessed having rigorous safety environments, ISO certifications and stringent breach management and prevention procedures. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide. For these providers, we recommend that you read their privacy policies, so you can understand the way your personal information will be handled by these providers. These Third Party sub-processors can be found here, along with their locations and Data Protection Policies.
We also use Analytics to help us understand how our customers use our website. Google Privacy & Terms.
You can also opt-out of Google Analytics here: Google Analytics Opt-out Browser Add-on.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Where feasible, we will consult with you prior to making such disclosure and, in order to protect your privacy, we will ensure that we will disclose only the minimum amount of your information necessary for the required purpose.
We limit the amount of personal data collected only to what is fit for the purpose. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic. We authorize access to personal data only for those employees who require it to fulfil their job responsibilities.
We retain personal data for a period of five years to respond to your requests and for longer periods only if required by law. If we retain your personal data for historical or statistical purposes, we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.
In the event of a data breach, we will notify you within 72 hours of the breach and the steps taken to resolve the issue.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
In South Africa, the Protection of Personal Information Act (POPIA) impacts technology processes and the manner in which employees process personal information. The fundamental principles of POPIA are set out below:
You have the right to lodge a complaint with the Supervisory Authority. See our Supervisory Authority contact details below:
Information Regulator
JD House, 27 Stiemens Street
Braamfontein, 2001
Johannesburg
complaints.IR@justice.gov.za
www.justice.gov.za/
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@etchmail.com or by mail using the details provided below:
Martech (Pty) Ltd t/a Etchmail
60 Mill Street
Paarl
7646
Telephone: +27 (0)12 87 222 80
Email: hello@etchmail.com
